The role of Sales, Marketing & Admin Support at Fast Choice Limited is a full-time, on-site position based in Nairobi County, Kenya. This hybrid role is crucial for supporting the company's Business Growth (BG) teams by combining sales support, comprehensive marketing oversight, and essential administrative functions. The successful candidate will be involved in driving sales and marketing initiatives, managing administrative duties, responding to customer inquiries, maintaining robust customer relationships, and handling sales-related documentation. Additional responsibilities include supporting training initiatives and contributing to achieving sales targets as part of a team.
Responsibilities
Sales – Business Growth (BG) Support
- Audit & Reporting:
- Audit daily sales activities.
- Review quotations and track the percentage closed.
- Monitor individual performance daily, weekly, and monthly.
- Audit customer database segmentation to ensure diversification across all segments.
- Track and update all quotes/tenders for the Sales Team.
- Lead Generation: Spearhead lead generation for new clients.
- Admin Support (360° for BG Teams):
- Manage client communication channels, including emails, phone calls, and BG Team WhatsApp platforms.
- Monitor and promptly follow up on client requests, feedback, quotations, and inquiries to ensure effective resolution and maintain strong relationships.
- Prequalification & Tender Management:
- Oversee prequalification preparation and conversion.
- Manage tender preparation and submission for the team.
- Customer Relationship Management: Oversee customer complaints from all business channels, ensuring timely resolution.
- Internal Communication: Bridge communication gaps between Operations, Finance, BG, HR, and the MD office.
- Dormant Clients: Spearhead follow-up and reactivation of dormant clients.
Marketing
- Website Management:
- Lead the setup of the new FCL website.
- Liaise with the development team to accelerate progress and provide necessary content.
- Prepare website content: company profile, services, products, images, news, and team bios.
- Review design and functionality to ensure alignment with company branding and user expectations.
- Marketing Oversight: Overall responsibility for all FCL marketing activities, including:
- Brand strategy and positioning.
- Digital marketing and email campaigns.
- Company profile and content preparation.
- Partnerships and events (e.g., interior designers).
- Showcasing finished projects.
- Preparation and updating of brochures.
- Strategic billboard placement to enhance visibility.
- Social Media & Visual Marketing:
- Manage social media platforms: Facebook, Instagram, Twitter, TikTok, WhatsApp Stories (weekly content).
- Lead creation of marketing visuals, including project showcase videos, promotional clips, and branded wallpapers.
- FCL Brand Ambassador: Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.
Administration
- Reception & Customer Support:
- Welcome guests and support suppliers.
- Receive payments and direct them to the appropriate offices.
- Office Supplies & Printing: Manage ordering and processing of stationery and printing requirements for the Sales Department.
- Attendance & Staff Welfare:
- Check attendance registers and update staff WhatsApp/attendance logs.
- Lead staff welfare initiatives, including communication of birthdays and weekly reminders.
Qualifications and Experience
Education:
- Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
- Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.
Experience:
- Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
- Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
- Hands-on experience in digital marketing, social media management, and content creation.
