This role is for a Sales Administrator, working for a client of Orchid HR Outsourcing within the packaging and labels industry. The main objective is to provide crucial administrative and operational support to the sales team. The successful candidate will focus on coordinating sales activities, managing documentation, maintaining accurate sales records, and supporting client engagement to ensure smooth sales operations and high levels of customer satisfaction.
Key Tasks and Responsibilities
- Provide day-to-day administrative support to the sales team to enhance overall efficiency and performance.
- Prepare, process, and track sales orders, quotations, invoices, and contracts in a timely and accurate manner.
- Maintain and update customer records, pricing details, and sales data within the CRM and internal systems.
- Coordinate with Production, Dispatch, Finance, and Customer Service teams to ensure accurate order fulfillment and timely delivery.
- Assist in preparing sales reports, dashboards, forecasts, and performance summaries for management review.
- Manage customer inquiries, follow-ups, and after-sales communication, escalating issues where necessary.
- Support the sales team in organizing client meetings, presentations, promotions, and campaigns.
- Monitor stock availability in collaboration with Stores and alert the sales team on potential shortages.
- Ensure all sales documentation complies with company policies, procedures, and regulatory requirements.
- Maintain proper filing systems for both physical and digital sales records.
- Assist in tracking sales targets, commissions, and incentives.
- Perform general office and administrative duties related to sales operations as required.
Qualification, Experience, and Knowledge
- Education: Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
- Experience: Minimum of 2–3 years’ experience in a sales administration or sales support role, preferably gained within the manufacturing, packaging, or FMCG sectors.
- Skills & Attributes:
- Strong organizational and time-management skills with high attention to detail.
- Excellent written and verbal communication skills.
- Proficient in MS Office applications, especially Excel and Word.
- Experience using CRM systems and sales reporting tools.
- Ability to work collaboratively with cross-functional teams.
- Customer-focused mindset coupled with strong problem-solving abilities.
- Ability to multitask and work under minimal supervision in a fast-paced environment.
