Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit Call Center Agents who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. The position ideally seeks individuals residing along Waiyaki Way due to the nature of the work.
Responsibilities and Duties
Monitor, anticipate, and manage the live operation to ensure a great user experience.
Manage real-time fleet capacity.
Lead the communication with the fleet for ongoing orders.
Give structured and actionable daily feedback to the operations managers.
Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
Ensure that quality assurance checks are completed and maintained.
Assist clients with product selection and pricing to improve transportation routes.
Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Skills and Experiences
Alignment with company values in both personal and professional life.
Effective English written and communication skills.
Computer proficiency in MS Office, G-docs, and call center equipment/software programs.
Highly organized and logical, with the ability to adapt quickly to changing policies and procedures.
Ability to work as part of a team in a fast-paced and pressured environment.
Efficient problem-solving skills relating to the local dispatch of orders.
Knowledge of sales and marketing best practices and CRM tools.
Qualifications
Degree or Diploma level in a Business or Social Sciences related field, or equivalent work experience (6+ months).
Previous call center experience is required, or at least 1 year of experience in a similar role.
Proficiency in English (Excellent verbal and written communication skills).
At least 1-2 years of experience in sales or marketing within a B2B environment.
Must speak French fluently.
Knowledge of Swahili or any other local language is an added advantage.
Must reside along Waiyaki Way.
How to Apply
Applicants who meet the requirements stated above should send their applications and detailed CVs, including a daytime telephone number, to the email address: jobs1@hcsafrica.com.
Please indicate Call Center Agent - RTO FRENCH SPEAKING on the subject line, along with your location. Candidates MUST indicate their current and expected salaries in the application.
How to Apply
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day-time Telephone number to the email address: jobs1@hcsafrica.com.
Ensure you:
Indicate Call Center Agent - RTO FRENCH SPEAKING on the Subject line.
