Talent Grid Africa is a regional consulting firm that partners with business leaders to manage hiring, engagement, performance, and retention. We are currently seeking a Customer Service Representative to join our team based in Westlands, Nairobi. This role is designed for disciplined professionals who thrive in fast-paced operations and understand the importance of meeting performance targets and service standards.
Role Overview
This position is ideal for candidates with experience in banking, telecommunications, debt collection, or call center environments. You will be responsible for managing customer accounts, handling high-end international client relationships, and ensuring all interactions are handled with professional excellence.
Key Responsibilities
Confidently handle both inbound and outbound calls.
Manage customer accounts with high levels of accuracy.
Professionally follow up on outstanding accounts.
Maintain detailed and accurate records of all customer interactions.
Effectively resolve customer complaints and issues.
Build and maintain strong relationships with high-end international clients.
Consistently meet and exceed individual and team Key Performance Indicators (KPIs).
Requirements and Qualifications
Education: Must hold a Bachelor’s degree (BA/BSc) or a Higher National Diploma (HND).
Experience: Prior experience in Banking, Telecommunications, Debt Collection, or Call Center environments is highly advantageous.
Skills: Strong understanding of service standards and performance-driven discipline.
Attributes: Ability to work in a fast-paced environment and handle professional interactions with high-end clients.
Compensation
Salary: Ksh. 35,000 per month.
Location: Westlands, Nairobi.
How to Apply
Interested candidates should apply through the provided online application form. Ensure you provide your full name, contact details, current location, a compelling cover letter, and an updated CV.
How to Apply
To apply for this position, use the application form provided on the job posting page at MyJobMag. You are required to provide your full name, email address, phone number, current location, a subject for your application, a cover letter, and attach your CV.
