Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
Cytonn Investments is an investments and real estate company with offices in Nairobi - Kenya and the DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors, and diaspora investors interested in the East-African region. We are seeking a dedicated Restaurant Supervisor for the Cysuites Apartment Hotel. This role is central to maintaining the high standards of guest satisfaction and operational efficiency within the dining and bar areas. The successful candidate will oversee the dining area, supervise service staff, manage departmental costs, and drive revenue through entrepreneurial management of the restaurant.
Responsibilities
Guest Relations: Receive and respond to guest reviews and feedback. Attend to guest complaints and ensure a high level of guest satisfaction is attained.
Service Supervision: Oversee the dining area and supervise food and beverage service staff in accordance with operating policies. Ensure the restaurant is clean and set ready for service.
Staff Management: Ensure waiters are well-groomed before the start of every shift. Manage and assign duties to the restaurant and bar staff.
Operational Standards: Maintain good knowledge of the menu and presentation standards. Follow up on orders from the bar and kitchen. Ensure the restaurant checklist is properly filled and submitted.
Reporting & Financials: Record all transactions, prepare, and share daily sales reports. Manage restaurant margins and costs within the budgets without compromising quality.
Business Growth: Manage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times. Ensure sales are driven to the department’s full potential, meet revenue targets, and adhere to budgets.
Training & Development: Schedule periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Train and ensure the growth of internal talents.
Inventory Control: Manage restaurant stock and inventory, ensuring stocks are tallied on a daily basis.
Miscellaneous: Perform any other duties that may be assigned from time to time.
Requirements
Education: Must have achieved at least a C+ or equivalent in high school. Must hold a certificate in hotel management or its equivalent.
Experience: Minimum of 3 years of experience, preferably in a 4 or 5-star hotel.
Attributes: Should be a team player and able to multitask.
Availability: Should be able to work on weekends and night shifts.
How to Apply
Interested and qualified candidates should apply by visiting the Cytonn Investments careers portal at careers.cytonn.com.
How to Apply
Interested and qualified candidates are encouraged to apply online through the Cytonn Investments careers portal. Visit https://careers.cytonn.com to submit your application.
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