Resident Manager

Our client is seeking a Residence Manager to oversee the daily operations of their high-end vacation villas. The successful candidate will be responsible for ensuring smooth property operations, supervising on-site staff, maintaining premium service standards, and serving as the main point of contact for guests and service providers. This role requires a proactive, organized, and service-oriented individual who must reside in Diani.

Key Responsibilities:

• Oversee daily operations of the villas to ensure smooth and efficient running.
• Supervise and coordinate staff (housekeeping, security, gardeners, etc.).
• Ensure high standards of cleanliness, maintenance, and guest satisfaction.
• Handle resident and guest inquiries, complaints, and requests professionally.
• Manage inventories, supplies, and basic administrative records.
• Liaise with service providers, contractors, and management as required.
• Ensure compliance with property policies and safety standards.

Requirements and Qualifications:

• Minimum of a Diploma in Hospitality Management, Property Management, Business Administration, or a related field.
• Proven experience in property management, hospitality, or a similar role.
• Strong leadership, communication, and organizational skills.
• Ability to work independently and handle multiple responsibilities.
• Must be trustworthy, proactive, and service-oriented.
• Basic computer literacy is an added advantage.
• Must reside in Diani.