Grow the Bank’s custodial services offering to corporate and institutional clients, high net worth individuals, and investment groups, positively contributing to the Bank’s profit & loss account.
Responsibilities and Accountabilities
Business, Relationship & Sales Management (70%)
Create a sustainable business pipeline and convert prospects into business covering corporate and institutional clients, HNIs, and investment groups.
Deliver value-added services to clients by actively participating in business growth opportunities in relation to developing and executing new custodial products.
Meet all Custody Clients at least once every quarter.
Develop and implement a call plan for new target clients.
Create product awareness via regular internal/external stakeholder meetings and events.
Actively scout for and apply for RFP / RFI and pension scheme tenders and meet the application deadlines.
Cross-sell other bank products to prospective clients.
Manage service delivery in accordance with the business plan and in close liaison with other business teams and product partners.
Strengthen client relationships and ensure customer satisfaction by maintaining high visibility with client relationships.
Ensure that all Client requirements, communications, and queries logged are responded to within 24 hours of receipt. A holding response must be sent the same day if the final response requires further investigation.
Provide clients with timely notifications of issues impacting the market and their assets.
Provide timely notification and advice to bank management on issues and developments in the Custodial space.
Continuously improve and subsequently implement interdepartmental and client SLAs.
Operational Management (10%)
Account Opening
Facilitate smooth account opening and ensure outstanding account documentation is kept to a minimum.
Facilitate the take-on of client assets from other custodians and stockbrokers for new and existing clients.
Constantly monitor and maintain service standards.
Process – Reporting
Review client & regulatory report packs for assigned accounts on a monthly & quarterly basis.
Attend quarterly review meetings and AGMs for trustees, fund managers, and clients.
Process – Corporate Actions
Effectively follow up with clients who have not provided voluntary corporate actions instructions.
Interact effectively with officers of other sections to ensure adherence to guidelines for securities accounts, dematerialization, physical securities maintenance, and smooth processing of transactions.
Risk and Compliance
Support the Head of Institutional Banking and Custodial Services and the Custodial Operations team to ensure operations are managed in strict compliance with local laws, jurisdictions, bank risk standards, and the custodial services policy guide.
Support the Head of Institutional Banking and Custodial Services to manage and direct Operational Risk Management and Controls for custody services to ensure the unit has minimal audit exceptions.
Ensure regulatory requirements and deadlines are adhered to with real-time escalation of any possible operational incidents, operational losses, or complaints to the Head of Institutional Banking and Custodial Services.
Minimum Requirements
A degree in a business-related field i.e. Bachelor of Commerce, Business Administration, Economics, or Banking/Finance OR its equivalent.
CISI qualification.
Formal training in relationship management.
5 years of banking experience, with 3 of these specifically in Custodial Services.
