Job Purpose
The Role is the point of contact for customers for ensuring positive customer experience and marketing to both new and existing customers in order to grow quality business on both the assets and liability book and generate revenue lines as per agreed targets with the segment head.
Responsible for retention of existing customers, growing the wallet share from existing business and effective relationship management of the assigned portfolio. The focus to be on shariah compliant financing and overall Barakah Banking book across all branches.
Key Responsibilities
- Client Acquisition & Management: Identify and approach potential clients, introducing Bank products and services. Strengthen ties with existing clients through cross-selling and expanding engagement.
- Client Engagement: Conduct regular meetings to foster client relationships, attend events for further interaction, and act as the main point of contact, responding promptly to queries.
- Credit & Financial Analysis: Gather crucial financial and non-financial documents for credit analysis. Analyze financials, negotiate terms, and coordinate processes to deliver services effectively.
- Strategic Growth: Develop and implement strategies to grow the assigned portfolio. Customize banking solutions to meet client business needs based on their operations.
- Client Advisory: Offer exceptional customer service and guide clients on investment products. Share results, propose solutions, and recommend concessions when needed.
- Compliance: Ensure AML/KYC compliance across all operations. Handle a diverse range of clients, from MSMEs to large SMEs, addressing their unique needs.
Academic Qualifications
- Bachelor’s Degree in a Social Science or related field.
- Knowledge and certifications on Islamic Banking.
Professional Qualifications / Membership
- Relevant professional qualification.
- Member of a relevant professional body.
Work Experience Required
- At least Four (4) years of relevant experience in a similar organization.
Competencies
- Strong leadership skills and executive disposition.
- Demonstrate high levels of integrity.
- Excellent communication and interpersonal skills.
- Thorough understanding of the Banking Sector and Bank Products.
- Ability to create and maintain strong stakeholder relationships.
