Absa Bank Limited is seeking a Relationship Manager for the SME sector within the Nairobi Region. The primary purpose of this role is to manage and grow a portfolio of Small and Medium Enterprise (SME) customers by providing expert financial consulting, driving sales of banking products, and ensuring strict adherence to risk and compliance standards. The role involves a significant focus on sales and service, alongside business management and team support.
Key Responsibilities
Sales and Service (70%)
Portfolio Review: Conduct annual and interim reviews of customers' borrowing facilities, adjusting based on changes in risk profiles.
Consultation: Provide expert advice to business owners and managers on financial issues, credit matters, and general business practices.
Communication: Effectively communicate service standards, pricing, and product changes to clients.
Complaint Resolution: Manage and resolve customer complaints promptly and efficiently.
Proactive Sales: Identify and sell the most effective products to meet customer needs, both reactively and proactively.
Marketing & Development: Plan and coordinate marketing strategies for new business and deepen existing relationships across the Absa Group.
Risk Standards: Monitor and ensure consistent adherence to risk service standards.
Business Management (25%)
New Business Acquisition: Research and follow up on targets for potential new SME business.
Customer Prioritization: Identify and prioritize high-value customers based on their present and potential contribution.
Credit Assessment: Gather and input key judgmental information required for credit applications, working closely with the SME Credit team.
Portfolio Quality: Control portfolio quality using bank policy triggers and "Condition of Sanction" guidelines.
Risk Mitigation: Manage "Early Warning List" customers to minimize potential losses according to regional guidance.
Staff Management & Support (5%)
Support: Provide day-to-day guidance to Enterprise Bankers and branch staff to maintain service quality.
Administrative: Manage personal leave plans and offer general business support as requested.
Risk & Control
Ensure all duties are performed in full compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal Absa Bank Kenya Plc policies.
Requirements and Qualifications
Education: A University Degree in a Business-related field.
Experience: A minimum of 3 years of experience in a business-related field, preferably within banking or financial services.
Knowledge: Strong understanding of SME banking, credit analysis, and risk management.
How to Apply
Interested and qualified candidates should apply through the Absa Bank career portal. Please follow the link below to submit your application and complete your profile on the Workday platform:
Interested and qualified candidates should submit their applications online via the Absa Bank recruitment portal. Click the following link to apply: Absa Bank Limited on absa.wd3.myworkdayjobs.com. Ensure you provide all required information and documents as per the site instructions.
