The job involves managing and growing the Salaried Workers Loan (SWL) portfolio within parastatal institutions. The role focuses on acquiring new schemes, deepening penetration in existing schemes, and ensuring portfolio quality. The Relationship Manager will oversee, guide, and collaborate closely with Direct Sales Staff (DSS) to execute SWL sales campaigns, ensuring maximum penetration, compliance, and excellent customer/employer experience.
Locations: Head Office (2 positions) & Central Zone (1 Position)
Main Responsibilities
Identify, negotiate, and onboard new parastatal schemes in line with the bank’s SWL growth agenda.
Deepen penetration in existing parastatal schemes through regular engagement with Human Resources, and Payroll officers.
Conduct structured employer visits, presentations, and financial literacy sessions to promote SWL awareness.
Build and maintain strong relationships with parastatal decision makers to ensure sustainable partnerships.
Prepare and implement a scheme penetration plan with measurable milestones for each parastatal.
Provide leadership, coaching, and daily support to DSS to achieve SWL acquisition and disbursement targets.
Monitor DSS productivity (applications, disbursements, and conversion rates), taking corrective action where needed.
Conduct joint field visits with DSS to employers, ensuring product promotion and onboarding are executed effectively.
Ensure DSS adhere to compliance standards, ethical sales practices, and accuracy in documentation.
Monitor the SWL loan portfolio across parastatal schemes, ensuring growth with quality and minimal NPLs.
Follow up with employers on timely payroll deductions, reconciliations, and arrears management.
Identify and escalate risks related to scheme performance, taking proactive measures to prevent defaults.
Prepare accurate daily, weekly, and monthly reports covering parastatal performance and DSS output.
Conduct competitor analysis, capture customer/employer feedback, and recommend improvements for product, process, and market positioning.
Knowledge and Skills
Microsoft applications (Excel, Vision, Word, Publisher)
Coaching skills
Customer Focus
Excellent communication and listening skills.
Confidence and presentation skills.
Understanding and interest in financial/banking products and markets.
Ability to explain and handle complex information clearly and simply.
Good sales and negotiation skills.
Qualifications and Experience
Bachelor’s Degree in business related studies
A minimum of 4 years’ banking experience in Relationship Management and/or Loan Portfolio Management
Proven track record in driving lending penetration and portfolio growth is desired
How to Apply
To submit your application, please follow the link provided below.