Reporting to the Branch Manager, the Relationship Manager will be responsible for the implementation of all banking propositions to deliver growth and maintenance of these portfolios within the assigned branch. The role focuses on driving business growth, ensuring excellent customer service, and adhering to risk management and regulatory compliance standards.
Key Responsibilities
Portfolio Growth: Grow and maintain the existing Bank liability and asset portfolios through enhanced relationship management.
Market Intelligence: Gather market intelligence to identify opportunities for business growth and develop value chain synergies.
Target Achievement: Achieve set targets in terms of numbers and value for both liabilities and assets.
Credit Management: Ensure timely and accurate processing (appraisals and recommendations) of all credit applications and account opening documents within established SLAs.
Digital Adoption & Cross-selling: Drive Non-Funded Income (NFI) through all digital platforms and cross-sell other bank products such as Tills, Credit Cards, Mobi, IBank, Lipa Karo, Malipo portal, Sahal, and Bancassurance.
Risk Management: Manage overall Portfolio at Risk (PAR) for all Micro and SME credit facilities at the branch to ensure it is below 5% and early Vintage at 0.25%. Adhere to Standard Operating Procedures (SOPs), Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Know Your Customer (KYC) procedures.
Biashara Club Management: Grow and maintain the Biashara Club portfolio and revenue through membership recruitment and coordinating club activities.
Service Excellence: Constantly review service delivery standards to achieve and maintain excellent customer service.
Internal Controls: Overall management and monitoring of branch products to ensure nil frauds and losses.
Qualifications and Experience
Bachelor's Degree from a recognized university.
At least 4 years of General Banking experience.
Specific experience required (4 years each) in Sales, Customer Service/Relationship Management, and Credit Analysis.
Demonstrated consistent high performance in roles held over the last three years.
Sound knowledge of bank products and the ability to offer product solutions to business clients.
Deep understanding of banking business and operations.
Required Skills
Excellent communication and presentation skills.
Strong interpersonal and negotiation skills.
Proven ability to network and generate new business.
Proficient in sales and client relationship management.
How to Apply
Interested and qualified candidates should apply online through the KCB recruitment portal. Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to submit your application officially.
How to Apply
Interested and qualified candidates should apply online through the KCB recruitment portal. Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to submit your application officially. Ensure your profile is complete before submission.
