The General Manager Branch Business is responsible for providing powerful strategic regional branch leadership. The primary objective of the role is to deliver exceptional business growth by optimizing existing branch business channels and developing new business opportunities for all NCBA Bank products. The role also involves championing the transformation of customer experience and operational controls to guarantee customer retention, branch profitability, and the maintenance of a clean book.
Key Responsibilities
Provide strategic leadership for regional branch business operations.
Drive business growth by optimizing existing channels and identifying new market opportunities.
Oversee the delivery of NCBA Bank products across the branch network.
Transform customer experience standards to ensure high retention rates.
Manage branch profitability and ensure strict adherence to internal controls.
Maintain a high-quality asset book and manage risks effectively.
Job Specifications
Academic:
Bachelor’s degree in a business-related field or social sciences.
MBA is an added advantage.
Professional:
An accounting, Credit, or risk-related professional qualification is an added advantage.
Desired Work Experience:
At least 12 years’ experience in the banking industry, 4 of which must have been in a senior management role.
Proven track record of consistently exceeding set targets.
How to Apply
Interested and qualified candidates should apply online through the NCBA Group career portal on SuccessFactors by following the application link below.
