The Relationship Manager – CIB role, based at the Corporate Office, is purposed to build and manage rapport with corporate clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, Liability, and Cash management products offered by the bank. This involves achieving 'Best in Class' Relationship Management with Corporates and Government institutions, thereby strengthening the bank’s brand in the corporate arena.
The role is expected to generate Revenue Pools for the bank through sales, leading to fee-based income & CASA, contributing significantly to the bottom line. A key function is ensuring the delivery of industry-leading customer service, a premier onboarding experience, and advisory services to new and existing Corporate and Government customers.
Roles & Responsibilities
- Manage the development of prudently priced assets and cost-effective long-term liability with reputable companies and organizations to ensure the Bank’s maximum profitability.
- Identify and develop a target pipeline, aggressively marketing for new profitable status customers from identified target sectors.
- Manage key customer relationships through regular contacts and visits, ensuring an effective call program is maintained on all assigned and prospect customers.
- Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
- Cultivate good rapport with clients to ensure the bank becomes their choice for investment and banking.
- Continuously identify and exploit cross-selling opportunities that embed the bank and its products with customer needs.
- Establish quality profit-earning customer relationships within the target market.
- Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements in all dealings with existing and potential customers.
- Mentor junior members of the team.