Bolt (formerly Taxify) is the leading European transportation platform providing ride-hailing and scooter-sharing services. The company's mission is to make urban travel easier, quicker, and more reliable. As a Regional Domain Manager for Driver Operations, you will own the rollout, execution, and performance of key programs across multiple markets, including Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Onboarding, and Community. You will operate at the intersection of global strategy and local execution—ensuring that central initiatives are effectively deployed, optimized, and scaled, while also providing structured feedback to continuously improve programs. This is a hands-on role requiring strong ownership, operational rigor, and the ability to drive results across diverse markets.
Responsibilities
Program Execution: Drive end-to-end execution of Driver Operations programs across multiple markets, ensuring delivery across acquisition, engagement, rewards, quality, onboarding funnel, and community initiatives.
Performance Management: Own regional KPIs and OKRs within the Driver domain, tracking performance rigorously and driving fast corrective actions where needed.
Strategic Implementation: Translate global strategies into clear, structured execution plans tailored to local market realities.
Optimization: Monitor performance, identify root causes of gaps, and implement solutions to consistently hit targets.
Resource Allocation: Prioritize initiatives and allocate resources toward the highest ROI opportunities, managing trade-offs across markets.
Stakeholder Bridge: Act as the bridge between central and local teams by surfacing regulatory risks, supply dynamics, and operational insights.
Continuous Improvement: Contribute to program improvement by providing structured feedback and supporting the evolution of scalable playbooks.
Collaboration: Collaborate closely with General Managers and cross-functional teams to ensure alignment and execution discipline.
Capability Building: Build and strengthen capabilities within local Driver Operations teams through coaching, best practice sharing, and structured problem-solving.
Requirements & Qualifications
Experience: 7+ years of experience in operations, program management, or similar roles with a regional or multi-country scope.
Education: Minimum of a BA/BSc/HND degree.
Proven Track Record: Experience executing and scaling multi-market programs with measurable results.
Mindset: Strong analytical and commercial mindset, with experience managing KPIs, budgets, and ROI-driven decisions.
Management Skills: Excellent stakeholder management skills, with experience working with senior leadership across functions and geographies.
Attributes: High ownership, comfortable with ambiguity in fast-paced environments, and a blend of strategic thinking with hands-on execution.
How to Apply
Interested and qualified candidates should apply online by visiting the Bolt career portal at https://www.myjobmag.co.ke/apply-now/1190190 which will redirect you to the application platform on bolt.eu.
How to Apply
Interested and qualified candidates should apply through the Bolt career portal. You can access the application link via MyJobMag here: Apply to Bolt.
