Receptionist

What You Will Do

• Receive and direct visitors, clients, and staff professionally.
• Handle incoming and outgoing calls, emails, and correspondence.
• Maintain the reception area in an organized and professional manner.
• Assist in scheduling meetings and managing appointments.
• Receive, record, and distribute incoming documents and parcels.
• Maintain visitor logs and office records.
• Provide administrative and clerical support to departments when required.
• Coordinate office communication and basic customer inquiries.
• Ensure confidentiality of company and visitor information.
• Perform any other administrative duties assigned by management.

Education and Experience

• Minimum Diploma in Business Administration, Front Office Management, Communication, or a related field.
• Certificate in Customer Service or Reception Management will be an added advantage.
• Computer literacy in MS Office applications is required.
• Good command of written and spoken English and Kiswahili.
• At least 1–2 years’ experience in reception, customer service, or office administration.
• Experience handling calls, visitors, and office coordination.
• Experience in a corporate or logistics environment will be an added advantage.

Skills Required

• Excellent communication and interpersonal skills.
• Professional appearance and customer service skills.
• Good organizational and multitasking abilities.
• Strong telephone etiquette and front office management skills.
• High level of integrity and confidentiality.
• Ability to work under pressure and handle multiple tasks.
• Attention to detail and time management skills.
• Courteous, organized, and professional.