This role is for a Quality Assurance Representative at a blue-chip company, which is a leader in the broadcasting media sector. Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative across various functions. The main objective is to provide constructive feedback and coaching with a view to consistently enhancing overall customer experience.
Responsibilities
The incumbent's core duty is performing evaluations on customer service representatives in various functions and delivering constructive feedback and coaching aimed at enhancing customer experience.
Competencies and Experience Requirements
Essential Qualifications & Experience
Minimum first degree (BA/BSc/HND) in social sciences or a business related field.
3 years of working experience in a Call Centre or in the Service Industry, including some supervisory level experience.
Excellent interpersonal skills.
Ability to motivate to produce results.
Excellent oral and written communication skills.
Dependability.
Multi-tasking.
Desired Qualifications (Added Advantage)
An additional focused Call Centre qualification and/or Diploma in Customer Services Management.
Experience in technology-oriented service firms, such as Mobile telephony, BPO call centers, etc.
How to Apply
Interested and qualified candidates should apply directly through the CDL Human Resource application portal:
