Codirect Courier and Fulfilment Centre is a leading fulfillment and courier service provider, providing businesses of all sizes with quick, secure, and dependable solutions. With a focus on speed, accuracy, transparency, and customer satisfaction, we have built a reputation for excellence in the industry.
We are seeking a proactive and customer-focused Call Centre Agent to join our new Kisii branch. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring excellent customer experience.
Net Salary
KES 15,000 per month.
Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Respond to customer inquiries, complaints, and service requests promptly.
Provide accurate information on deliveries, orders, and company services.
Record and update customer information in the system accurately.
Follow up on customer issues and escalate unresolved matters when necessary.
Maintain a high level of customer satisfaction at all times.
Requirements
Minimum of Diploma qualification.
Previous experience in a call centre or customer service role is an added advantage.
Excellent communication skills (both verbal and written).
Good listening and problem-solving skills.
Ability to work under minimal supervision.
Computer literacy and familiarity with call centre systems is an added advantage.
Must be based in Kisii.
How to Apply
Interested and qualified candidates should forward their CV to: hr@codirectcourier.com
Ensure you use the position title, Call Centre Agent, as the subject of the email.
