Programme Quality & Development Professional

Tasks and Responsibilities

• Technical Support & Capacity Building: Provide technical support to MA programme staff within assigned thematic areas (Alternative Care, Family Strengthening, and community empowerment), ensuring alignment with organisational standards and guidance.
• Training Delivery: Assist in the delivery of trainings and workshops aimed at strengthening the capacity of MA programme staff on programme quality standards and relevant thematic areas.
• Quality Standards & Monitoring: Support the implementation and monitoring of organisational and international quality standards across MAs, and promptly report any identified gaps or risks to the Supervisor.
• Project Design & Planning: Provide technical input to MA programme teams in project design and planning processes, including the development of humanitarian and development proposals, and support quality assurance checks in coordination with the Supervisor.
• Contextualisation: Assist MAs in contextualising federation quality requirements to local settings while ensuring adherence to established standards.
• MEAL & Documentation: Support the development and implementation of MEAL (Monitoring, Evaluation, Accountability, and Learning) tools and processes. Contribute to the documentation of practices, lessons learned, and programme improvement insights, supporting organisational learning and continuous quality enhancement.
• Peer Learning: Support peer learning initiatives, exchange activities, and learning sessions, including the documentation and dissemination of good practices.
• Tool Development: Assist in the development or adaptation of tools, guidance materials, and templates, and support their implementation within MAs.
• Programme Adjustments: Provide support to MA programme teams during programme adjustments, such as piloting new approaches or managing transitional phases, as assigned.
• Representation: Participate in external technical forums or networks, as required, supporting knowledge exchange and learning processes without assuming an independent representational role.

Safeguarding Standards and Safe Environment

As someone working for or on behalf of SOS Children’s Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants. You are expected to:

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
• Integrate safeguarding principles into your daily decisions and tasks.
• Report any safeguarding concerns promptly and in line with procedures.
• Promote values-based culture, accountability and zero tolerance of harm.

Requirements & Qualifications

• Education: A Master’s degree is required, preferably in Social Sciences, Project Management, Psychology, Child Rights, Development Studies, or a related field.
• Experience: Requires 5–8 years of relevant professional experience, including demonstrated experience in programme quality, programme development, or related technical support roles within development, humanitarian, or social service organisations.
• Thematic Support: Hands-on experience in providing technical programme support in at least one thematic area, such as alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
• Quality Standards: Proven experience in supporting programme teams and applying organisational quality standards is essential.
• Project Design: Experience contributing to programme design, planning, and quality review processes is required, alongside progressive involvement in capacity-building initiatives, including trainings, workshops, or learning events.
• Environment: Experience working in multicultural and multi-stakeholder environments is also required.

Technical Skills

• Solid knowledge of programme quality assurance processes and organisational standards (Essential).
• Proven experience in supporting programme planning, implementation, and monitoring (Essential).
• Intermediate experience in organising and supporting trainings, workshops, and learning activities (Essential).
• Intermediate level of contextual and cultural awareness relevant to programme implementation environments (Essential).
• Knowledge of safeguarding, accountability, and ethical programming principles (Desired).
• Good experience in monitoring, evaluation, or learning processes (Desired).
• Exposure to programme reviews, assessments, or audits (Desired).

Competencies and Soft Skills

• Strong interpersonal and communication skills.
• Ability to work collaboratively in multidisciplinary and multicultural teams.
• High ethical standards and a demonstrated commitment to safeguarding.
• Ability to manage multiple tasks and perform effectively under pressure.
• Willingness to learn and contribute to continuous improvement processes.

Ways of Working

• Global Collaboration: Working effectively across countries, cultures, and time zones.
• Cross-Functional Collaboration: Working closely with colleagues across different functions to combine knowledge.
• Matrix Structure Effectiveness: Working constructively within solid and dotted reporting lines.
• Flexibility and Adaptability: Remaining responsive to evolving contexts and adjusting priorities.
• Ownership and Accountability: Taking responsibility for advancing tasks and proactive problem solving.
• Strengthening Member Associations: Ensuring knowledge, tools, and lessons are shared to strengthen MA capacity and independence.
• Continuous Feedback and Transparency: Contributing to a culture where feedback is shared openly.