Total Security Surveillance is a leading provider of security and asset tracking services with offices in all the major Kenyan towns. Our advanced suite of security solutions are complemented by highly trained personnel providing an unmatched level expertise to meet the specific needs of hundreds of businesses.
We are a reputable private security company and seek to fill the position of Operations Officer – Nairobi.
Job Purpose
Support the Area Manager in delivering unrivalled service excellence by overseeing daily operational activities, managing Area Supervisors, ensuring compliance with operational standards, and maintaining strong client relationships. The role ensures seamless field execution, operational readiness, and continuous performance improvement across assigned sites.
Key Responsibilities
Supervision & Compliance: Supervise Area Supervisors to ensure compliance with Standard Operating Procedures (SOPs) and company policies.
Operational Monitoring: Monitor daily operational activities across assigned sites to ensure readiness, proper deployment, and high service standards.
Quality Control: Conduct routine and ad hoc site visits to verify service quality and adherence to client requirements.
Resource Management: Ensure efficient resource utilization, including manpower, equipment, and materials.
Client Relations: Maintain regular communication with clients to address operational concerns and handle complaints promptly and professionally. Support the Area Manager in client meetings and service reviews.
Team Leadership & HR Support: Manage, coach, and guide Area Supervisors. Support recruitment, onboarding, and deployment of guards. Oversee leave planning, duty rosters, and replacements to ensure full site coverage.
Disciplinary & Investigations: Participate in disciplinary processes by conducting preliminary investigations and recommending corrective actions.
Risk & Incident Management: Ensure compliance with operational, safety, and regulatory requirements. Assist in conducting operational risk assessments. Coordinate incident response, follow-ups, and corrective actions.
Business Development Support: Identify service gaps and recommend improvements to enhance client satisfaction. Provide site information and operational insights to support business development.
Qualifications
Diploma or Degree in Security Management, Business Management, or a related field.
Must have a category A riding license.
Strong understanding of private security operations and regulatory requirements.
Proficiency in MS Office (Word, Excel, PowerPoint).
Strong communication, interpersonal, and conflict-resolution skills.
Ability to supervise teams and coordinate field operations.
Analytical mindset with the ability to generate accurate and actionable reports.
Experience
Minimum 3 years’ experience in a supervisory role within the private security industry.
Must have a minimum of 3 years riding experience in Nairobi and its environs.
Demonstrated experience in staff management, client engagement, and operational coordination.
Proven ability to manage multiple sites and teams in a fast-paced operational environment.
How to Apply
Interested and qualified candidates should send their applications to: hr@totalsecuritykenya.com
