M-KOPA is seeking an Investigations Officer for its eMobility division in Nairobi. In this role, you will be responsible for leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases. This is an on-site, field-based role operating across Kenya, reporting to the Customer Performance Manager.
Key Responsibilities
Lead first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases.
Liaise with police, law enforcement agencies, and relevant authorities to manage asset release processes.
Support the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery.
Maintain detailed and accurate records of all incidents, investigations, and communications with external authorities.
Develop best practices and recommend improvements to investigative procedures and post-incident protocols.
Manage case follow-ups consistently across police stations and relevant agencies.
Requirements and Qualifications
Experience in fire incident response and investigations.
Proven track record working with law enforcement agencies.
Solid understanding of traffic laws, regulations, and criminal justice processes.
Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders.
Ability to work proactively and independently in the field.
Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English.
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE) is required/advantageous.
