Field Supervisor

Roles & Responsibilities

• Execute and manage daily guard deployment to ensure all assignments are fully covered.
• Prepare and maintain duty rosters, daily attendance, off-duty schedules, and leave plans for all guards.
• Manage suspended offs by keeping an updated Suspended Off Register and ensuring timely recovery.
• Verify guard attendance daily through physical checks and mandatory digital QR code scanning.
• Ensure all guards have valid name tags with QR codes, worn visibly, and updated at all times.
• Enforce digital compliance by ensuring 100% scanning for reporting on duty, off duty, and patrol points.
• Conduct regular field supervision to check grooming, uniform standards, discipline, and readiness for duty.
• Ensure all guards understand and follow SOPs and assignment-specific instructions.
• Identify, document, and address discipline cases at assignment level in line with company procedures.
• Escalate all disciplinary issues promptly to the Operations Officer and Area Manager for further action.
• Provide support for investigations by submitting factual and accurate incident and disciplinary reports.
• Monitor assignment conditions and immediately report incidents, risks, or security concerns to the control room.
• Meet clients regularly within your jurisdiction to collect feedback and escalate issues for resolution.
• Promote service quality by ensuring guards maintain professionalism and meet client expectations.
• Ride and manage the assigned motorbike responsibly, ensuring proper maintenance and timely reporting of defects.
• Ensure guards’ uniforms, QR tags, and equipment are well-maintained and replaced when necessary.
• Maintain accurate documentation, including deployment sheets, checklists, OB summaries, digital logs, and client feedback.
• Prepare and submit daily, weekly, and monthly reports to the Operations Officer.
• Support business continuity and emergency responses at the assignment level as guided.
• Perform any other lawful duties assigned by the Operations Officer or management to support operations.

Qualifications

• Diploma in Business Administration, Security Management, or related field.
• Valid Riding License (Class F & G).

Knowledge & Skills

• Strong supervisory and field operations skills
• Ability to use digital systems (QR scanning, reporting applications)
• Good communication and customer service skills
• Strong documentation and reporting ability
• Knowledge of security procedures, deployment, and policies

Experience Requirements

• Minimum 5 years progressive motorcycle riding experience.
• Minimum 2 years supervisory or guard force management experience.