Real Estate and PropertyFull-TimeSenior-level(6+ yrs)
Job Description
The Institution of Surveyors of Kenya (ISK) is a professional Organization bringing together the landed professionals in disciplines such as Valuation Surveying, Property Management, Real Estate Agency, and Land Surveying. The Membership Services Officer is responsible for managing the institution's relationship with its members, focusing on recruitment, satisfaction, and the provision of value-added services.
Specific Responsibilities
Developing and implementing membership recruitment strategies.
Overseeing development of membership quality services and delivery to enhance loyalty, retention, and growth.
Ensuring growth in membership base and respective incomes.
Coordinating ISK Membership Chapter Programmes and outreach operations.
Identifying and developing promotional avenues to raise awareness of the Institution.
Innovating and implementing strategies for enhanced customer service to members.
Carrying out membership satisfaction surveys and/or needs assessment for members in liaison with relevant departments and identifying the right services for members satisfaction.
Carrying out research in liaison with the Research department to identify emerging trends in membership services.
Handling Membership complaints and disciplinary issues in liaison with Professional Practice and Ethics Committee.
Supporting the issuance of membership certificates and certificates of good standing.
Developing and implementing members’ welfare programmes and activities.
Maintaining an updated members database and supporting timely subscriptions payments and arrears clearance.
Performing any other lawful duties as may be assigned.
Qualifications and Requirements
A Degree in Land Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Education, or related fields from a recognized University.
A post-graduate Diploma in Business Administration, Communication, or Marketing is an added advantage.
Being a current active member of ISK or any other professional organization will be an added advantage.
IT proficiency in use of MS Word, Excel, Access, PowerPoint, and e-mail.
Seven years’ experience in a similar position in a similar organization.
Key Competencies
Proficiency with ICT software.
Strong interpersonal, organizing, and planning skills.
High degree of integrity.
Excellent customer service.
Excellent communication skills (presentation, verbal, and written skills).
Business development skills.
How to Apply
Interested and qualified candidates should log onto the ISK website on www.isk.or.ke for detailed requirements and qualifications. Candidates shall submit ONLY a duly filled application form and a detailed curriculum vitae to recruitment@isk.or.ke on or before Friday, 24th April 2026.
How to Apply
Interested and qualified candidates should log onto the ISK website on www.isk.or.ke for detailed requirements and qualifications for the position. Interested candidates shall submit ONLY a duly filled application form and a detailed curriculum vitae to recruitment@isk.or.ke on or before Friday 24th April 2026.