Membership Services Officer

Specific Responsibilities

• Developing and implementing membership recruitment strategies.
• Overseeing development of membership quality services and delivery to enhance loyalty, retention, and growth.
• Ensuring growth in membership base and respective incomes.
• Coordinating ISK Membership Chapter Programmes and outreach operations.
• Identifying and developing promotional avenues to raise awareness of the Institution.
• Innovating and implementing strategies for enhanced customer service to members.
• Carrying out membership satisfaction surveys and/or needs assessment for members in liaison with relevant departments and identifying the right services for members satisfaction.
• Carrying out research in liaison with the Research department to identify emerging trends in membership services.
• Handling Membership complaints and disciplinary issues in liaison with Professional Practice and Ethics Committee.
• Supporting the issuance of membership certificates and certificates of good standing.
• Developing and implementing members’ welfare programmes and activities.
• Maintaining an updated members database and supporting timely subscriptions payments and arrears clearance.
• Performing any other lawful duties as may be assigned.

Qualifications and Requirements

• A Degree in Land Surveying (Geospatial/Geomatics Engineering), Real Estate, Land Administration, Education, or related fields from a recognized University.
• A post-graduate Diploma in Business Administration, Communication, or Marketing is an added advantage.
• Being a current active member of ISK or any other professional organization will be an added advantage.
• IT proficiency in use of MS Word, Excel, Access, PowerPoint, and e-mail.
• Seven years’ experience in a similar position in a similar organization.

Key Competencies

• Proficiency with ICT software.
• Strong interpersonal, organizing, and planning skills.
• High degree of integrity.
• Excellent customer service.
• Excellent communication skills (presentation, verbal, and written skills).
• Business development skills.

How to Apply

Interested and qualified candidates should log onto the ISK website on www.isk.or.ke for detailed requirements and qualifications. Candidates shall submit ONLY a duly filled application form and a detailed curriculum vitae to recruitment@isk.or.ke on or before Friday, 24th April 2026.