The Manager, Enterprise Applications Integration at Human Rights Watch serves as the organization’s primary integration architect, responsible for overseeing the end-to-end integration strategy, patterns, and data flows across core enterprise platforms such as Salesforce and NetSuite, as well as various third-party systems. This role involves leading the Integrations Team, ensuring architectural integrity, security compliance, and supporting critical business functions like fundraising, finance, and operations through reliable data exchange.
Responsibilities
Integration Architecture & Leadership
- Serve as HRW’s primary integration architect, overseeing end-to-end integration strategy, patterns, and data flows across core platforms (such as Salesforce or NetSuite) and third-party systems.
- Lead and manage the Integrations Team, providing direction, technical guidance, and performance oversight for developers working in Dell Boomi and other integration technologies.
- Partner closely with the Enterprise Applications CRM and ERP teams to ensure alignment across platforms and maintain architectural integrity across the full enterprise application ecosystem.
- Collaborate with Information Security and IT Operations to ensure integrations meet security, compliance, infrastructure, and operational standards.
- Work closely with business partners including FSDA in Development, FP&A, and Finance to ensure integrations support accurate data flows, operational needs, and long term business objectives.
Cross-System Requirements & Solution Design
- Collaborate with business and technical stakeholders to validate integration requirements, ensuring accuracy, feasibility, and alignment with HRW’s SDLC standards.
- Translate functional needs into scalable technical integration designs, including data mapping, API usage, orchestration flows, and system interdependencies.
- Create and maintain documentation for integration specifications, system diagrams, and data models.
Integration Development & Oversight
- Oversee development, configuration, and maintenance of HRW’s integration workflows, primarily using Dell Boomi.
- Manage versioning, deployment pipelines, and change management processes for all integration components.
- Ensure integrations are efficient, secure, resilient, and optimized for long-term reliability.
- Create reusable Boomi frameworks, patterns, and components to accelerate development and improve consistency across integrations.
- Define standardized error handling, retry logic, exception routing, and logging patterns for all integrations.
Data Flow & Data Quality Management
- Maintain clear, accurate, and consistent data flow across core systems, supporting data integrity and reliable reporting.
- Partner with the CRM and ERP teams to define and uphold enterprise data standards, naming conventions, and data governance practices.
- Oversee proactive monitoring of integration performance, bottlenecks, and error rates.
SDLC & Release Management
- Manage the full SDLC for integration-related development, including requirements, design, development, testing, deployment, and post-production support.
- Ensure all integration changes follow HRW’s formal change management, documentation, and approval processes.
- Coordinate with other EA teams to sequence work across releases, minimize disruption, and ensure smooth system interactions.
- Manage integration environments across development, testing, and production, ensuring deployment pipelines are controlled, predictable, and compliant with SDLC standards.
Testing, QA, & Issue Resolution
- Oversee QA processes for all integration updates, ensuring accuracy, performance, and data security before deployment.
- Act as an escalation point for integration-related issues, partnering with technical teams to troubleshoot and resolve complex cross-system challenges.
- Manage post-deployment validation and continuous optimization of integrations.
Security, Compliance & Audit Readiness
- Ensure all integration processes comply with HRW’s data privacy, security, and governance standards; particularly for sensitive human rights, financial, and donor data.
- Implement best practices for API security, encryption, monitoring, and access controls.
- Maintain audit-ready documentation for integration processes and system changes.
Team Development & Knowledge Sharing
- Provide mentorship, training, and professional development opportunities for Integration team members.
- Promote consistent practices, reusable patterns, and shared standards across integrations.
- Support cross-training efforts to strengthen resilience and redundancy across EA teams.
- Establish and manage SLAs for integration performance, data availability, and issue resolution in partnership with business and technical teams.
Qualifications
Required:
- A bachelor’s degree or equivalent work experience.
- Dell Boomi Associate Developer or equivalent integration certification.
Preferred:
- Salesforce Administrator or App Builder certification.
- NetSuite SuiteFoundation.
- Salesforce Certified Platform Developer I Certification.
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