The Logistics Officer role at Sucafina involves supporting the logistics team leader in managing the end-to-end shipment process, ensuring timely execution, accurate documentation, and proactive status updates for all shipments. Sucafina is a leading sustainable coffee company, connecting coffee producers with roasters worldwide, committed to fostering sustainable practices, innovation, and strong relationships across the coffee supply chain. Our operations span sourcing, trading, and logistics, ensuring high-quality coffee reaches customers.
Key Responsibilities and Duties
- Support the logistics team leader with shipment follow-ups and status updates.
- Send/forward shipping instructions and bookings to appointed forwarders.
- Follow up with forwarders and shipping lines for Bill of Lading (BLs) and share drafts with clients for approval.
- Monitor vessel schedules, confirm sailing, update the System of Logistics (SOL), and issue shipment advice.
- Prepare, apply for, and manage all export documentation, ensuring timely updates on documentation (dox).
- Maintain accurate and well-organized records and files related to logistics and shipping activities.
Updating SOL (System of Logistics) includes:
- Samples – Track PSS dispatch and approvals.
- Traffic data – Update shipment progress, add notes, and issue shipment advice for all finalized shipments.
- PUR – Book and upload final purchase invoices and shipping documents.
- Follow up on dispatch and confirmation of final shipping documents.
- Following up on warrants from DSS (sellers/brokers), instruct stock transfers, and ensure timely movements to avoid additional storage charges.
- Ensure all logistics tools and systems are kept accurate and up to date, specifically Cargoo & Edox.
Key Performance Indicators (KPIs)
Performance will be measured against the following key indicators:
- 100% execution of shipments on time.
- Draft shipping documents should be received, reviewed, approved, and shared with clients before vessel Estimated Time of Departure (ETD).
- Final shipping documents to be dispatched within 5 days from vessel departure date.
- 100% stock movement from third-party warehouses within 5 days after payment.
- Zero errors in stock movement, instructions, and documentation.
- Timely email responses within the same working day.
- Unresolved issues to be escalated within 48 hours.
- Purchase invoices PURs to be booked in SOL within 48 hours after shipment departure.
Qualifications and Experience
The ideal candidate must possess the following:
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
- Minimum 5 years of experience in Logistics and warehouse management.
- Excellent organizational and problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Excellent communication skills.
- High level of integrity and attention to detail.
