Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
The IT Personnel (IT Support Specialist) is responsible for maintaining the organization’s computer systems, networks, and IT infrastructure. This role ensures smooth day-to-day operations, provides technical support to staff, and safeguards data and systems.
Key Responsibilities
Hardware and Software Management: Install, configure, and maintain computer hardware, software, and networks.
Technical Support: Provide technical support and troubleshoot system and network issues promptly.
Monitoring and Security: Monitor system performance and ensure overall security and efficiency.
Access Control: Manage user accounts, permissions, and access controls.
Maintenance: Perform regular system updates, backups, and routine maintenance tasks.
Troubleshooting: Diagnose and resolve hardware, software, and connectivity problems.
Documentation: Maintain comprehensive IT documentation, including system configurations and operational procedures.
Cybersecurity: Support cybersecurity measures and ensure data protection protocols are followed.
Procurement: Assist in the procurement and setup of new IT equipment.
Staff Training: Train staff on basic IT systems, software applications, and best practices.
Qualifications and Experience
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 5 - 7 years of relevant experience in IT support or systems administration.
Certifications (Preferred): Professional certifications such as CompTIA A+, Network+, or Microsoft Certified.
Technical Knowledge: Experience with cloud services and virtualization.
Administrative Skills: Knowledge of database management and system administration.
Working Conditions
Office-based with occasional off-site support.
May require after-hours support for system maintenance or emergencies.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@cloversmtc.com using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@cloversmtc.com using the position as the subject of the email. You may also apply through the official application portal: https://www.myjobmag.co.ke/job-application/1221038
