CrossBoundary is looking for a proactive and detail-oriented Operations Intern to join the CrossBoundary Energy (CBE) Operations team. This internship provides hands-on experience supporting daily operations, maintaining and redesigning internal systems, and managing office operations in Nairobi. It is an ideal opportunity for someone eager to gain real-world operational experience in a collaborative, fast-paced environment within frontier markets.
Responsibilities
Data Operations: Support the Data Operations team in maintaining up-to-date information for all CBE contacts, accounts, and leads using Microsoft Dynamics.
AI Integration: Trial new AI tools with the IT team, including bots and agents for use by the internal team and on CBE sites.
Office Operations: Support daily operations in the Nairobi office, including quality management of facilities.
Systems Management: Manage the backstage reorganization of CBE SharePoint and the design of the CBE intranet, including document management systems, file naming protocols, and archiving processes.
People Operations Support: Collaborate with the People Team to develop the CBE induction process, covering training and office-specific orientation.
Protocol Development: Work with the People Team to develop site and/or project-specific protocols and guidance.
Policy Updates: Collaborate with relevant stakeholders to update key documents such as policies and the employee handbook.
Requirements
Education: BA/BSc/HND qualification.
Mindset: A self-starter who is passionate about creating lasting change within emerging markets.
Adaptability: High tolerance for ambiguity and an ability to operate effectively in a changing context.
Problem Solving: Enthusiastic problem solver with an analytical and creative brain.
Communication: Strong written and verbal communication skills; ability to communicate clearly and effectively with diverse audiences.
Relationship Building: Ability to build strong relationships with partners and colleagues in challenging environments.
Technical Proficiency: Strong skills in Microsoft Word, Excel, and PowerPoint.
Preferred Skills: Experience with Microsoft 365 (Outlook, Word, Teams, OneDrive, SharePoint, Excel) and project management software (e.g., Microsoft Projects) is desirable but not mandatory.
How to Apply
Interested and qualified candidates should apply online through the CrossBoundary application portal via the provided link in the application instructions.
