Internet Sales Executives (Home Broadband) - Nairobi

Key Responsibilities

• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
• Track adherence to SLAs on acquisition and onboarding
• Recovery of devices from noncompliant customers
• Provide first level support with on ground trouble shooting and resolution of customer issues
• Escalation of customer issues that cannot be resolved at first level
• Escalation of network issues
• Daily collation of target achievement
• Track and Analysis monthly trends within assigned markets
• Prepare dashboards for weekly reviews
• Preparation of ad-hoc reports as and when required
• Monitor and report competitor activities
• Provide customer insights, identifies and suggests products, or services that will meet their needs
• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

Qualifications & Requirements

• Graduate degree or Diploma of Business Administration or any equivalent qualification
• Understanding of telecom/ fixed wireless trends is an added advantage
• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory
• Commercial acumen - Understanding the competition landscape, devices offered, packages, commission schemes etc.
• Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit