The Information Systems Officer (P3) role, based at the United Nations Office at Nairobi (UNON), is responsible for providing operational and technical leadership for complex conference technology systems. This encompasses the management and support of all Audio-Visual (AV) and Information and Communications Technology (ICT) requirements for both regular calendar and special non-calendar meetings, ensuring high-quality, compliant conference support services.
Responsibilities
Within delegated authority, the Information Systems Officer will be responsible for the following duties:
- Provide operational leadership on conference technology, encompassing Conference Management and Simultaneous Interpretation systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting, Webstreaming and Recording Systems, Media Asset Management systems (MAMS), Video Conferencing, Digital Signage, Captioning etc.
- Provide technical leadership and work direction to the assigned conference support team, including mentoring and supervising the work of new/junior officers and contract staff, conducting performance reviews, and managing and maintaining rosters of temporary staff.
- Work closely with the Division of Conference Support (DCS) in planning and organizing both Calendar and Non-Calendar meetings, focusing on ICTS and Conference Technology requirements, ensuring accurate and timely billing and cost-recovery.
- Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received, and manage contractual services related to conference technology and support.
- Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes, and take corrective actions as required.
- Gather customer feedback and drive continuous improvement initiatives.
- Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.
Qualifications and Experience
Education
- Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management or a related field is required.
- A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
- Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.
Work Experience
- A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale (>1,000 delegate positions) Conference Management and Simultaneous Interpretation (CMSI) systems with AV Control systems, integration with hybrid-meeting platforms, Webstreaming, Video-Conferencing and AV Broadcast and Recording systems is required.
- Experience with LAN design/support for AV and collaboration systems (AV-over-IP, VLANs, network monitoring etc.) is required.
- Two (2) years or more experience managing a team of AV technicians is required.
- AV experience in an international organization is desirable.
- Experience with Remote Simultaneous Interpretation (RSI) platforms and Digital Signage is desirable.
- Two (2) years or more experience in data analytics or related areas is desirable.
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