ICT Officer - Learner Support & Learning Ops (Curators) - 6 Posts

The Open University of Kenya aims to address the pressing issue of limited capacity in traditional universities by employing innovative teaching and learning methodologies, including online and distance education. By leveraging technology and flexible learning modes, the university seeks to accommodate a larger number of qualified students. This role, ICT Officer - Learner Support & Learning Ops (Curators), is critical in supporting these goals by managing the technical and operational aspects of the Learning Management System (LMS) and ensuring a high-quality, accessible online learning environment.

Key Duties and Responsibilities

The duties and responsibilities shall include but are not limited to:

• Manage the end-to-end operations of the LMS (Moodle/Canvas/Blackboard), including course provisioning, user management, and plugin integration.
• Collaborate with faculty to design SCORM/xAPI compliant content, ensuring all digital materials meet Accessibility standards (WCAG 2.1).
• Deploy AI-driven helpdesk bots to handle routine LMS queries, and manage Tier 2/3 technical support for live classes.
• Moderate forums and implement gamification strategies (badges, leaderboards) to increase learner engagement.
• Pursue professional development and implement innovative strategies to enhance online education.

Required Qualifications and Competencies

For appointment to this grade, one MUST have:

Academic Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, Mathematics, Business IT or a related field from an accredited and recognized University is required.

Core Competencies & Experience

• Deep expertise in Moodle, Canvas, or Blackboard is necessary.
• Competence is necessary in eLearning Standards including SCORM, xAPI (Tin Can), and LTI integrations.
• Strong empathy, customer service orientation, and instructional design basics are essential.
• A balance is required between team and individual responsibilities, exhibiting objectivity and openness to others' views.

Professional Certifications (Must Have)

• Moodle Educator Certificate (MEC) qualification OR Blackboard Certified Specialist qualification.
• ITIL 4 Foundation qualification for Service Management.
• CPACC (Certified Professional in Accessibility Core Competencies) qualification.
• Google UX Design Professional Certificate qualification.

Note on Terms of Service: The Terms of Service will be either Permanent and Pensionable OR Contract, as shall be determined by the University Council.