ICT Officer

The Institute for Social Accountability (TISA) is a civil society initiative committed towards the achievement of sound policy and good governance in local development in Kenya, aiming to uplift the livelihoods of, especially, the poor and marginalized. TISA has been operational since March 2008, and is a locally registered trust.

Role Summary

The ICT Officer will ensure the smooth, secure, and efficient operation of all TISA’s Information and Communication Technology (ICT) infrastructure, systems, and hardware. This role serves as the technical lead for internal systems and the primary administrator for TISA’s website and digital outreach platforms, bridging the gap between technical stability and creative visibility.

Key Responsibilities and Duties

In addition to managing core ICT functions, the Officer will contribute to the organization’s digital projects by supporting website and app development, coding (front-end and back-end), and podcast production. Key responsibilities include:

• Maintaining network performance.
• Updating software across the organization.
• Managing all ICT assets.
• Assisting with data backups and recovery protocols.
• Ensuring data is handled securely in line with TISA policies and the Data Protection Act.

Qualifications and Experience

• Qualification: A Bachelor's degree (BA/BSc/HND) is required.
• Experience: The role requires practical experience in managing ICT infrastructure, administering websites and digital platforms, technical leadership for internal systems, and basic competency in front-end and back-end coding. (No minimum years specified in the posting.)