The Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, responsible for carrying out health research in Kenya. This ICT Assistant position is based in Kisumu and operates under a contract arrangement. The role involves providing comprehensive technical support, managing specialized network and server infrastructure, and ensuring system reliability, security, and compliance.
Key Responsibilities
- Provide Tier 1–2 technical support (onsite/remote), manage the helpdesk queue, and document issues, resolutions, and Standard Operating Procedures (SOPs).
- Set up, secure, and maintain staff endpoints and specialized clinic/lab workstations, including printers and peripherals.
- Administer and secure network infrastructure (pfSense firewall, VPNs, VLANs, NAT, QoS, Wi-Fi), and monitor network performance, uptime, and security events.
- Manage core network services including IP addressing, DNS, DHCP, and maintain updated network diagrams and system inventories.
- Operate, patch, and monitor Ubuntu servers hosting systems such as Zimbra mail and OpenMRS (application, web, database, and related services).
- Plan, implement, and maintain Domain Controller services (Active Directory/LDAP), including GPOs, endpoint joining/migration, and secure authentication.
- Ensure reliable backups, perform restore tests, maintain disaster recovery runbooks, enforce access controls, and support compliance with data protection and Good Clinical Practice (GCP) requirements.
- Support lab and facility systems (temperature monitoring, CCTV/NVR), maintain asset registers, assist in audits, and contribute to continuous improvement initiatives.
Vacancy Requirements
Mandatory Qualifications & Skills:
- Diploma in Information Technology/Computer Science or related field (or equivalent experience).
- Skilled in pfSense management, including firewall rules, VPNs, VLANs, Captive Portal, and high-availability concepts, with a strong understanding of networking and security best practices.
- Proficient in Ubuntu Server (services, permissions, systemd, hardening, backups) and Windows Server/Active Directory (DNS/DHCP, Group Policy, domain management).
- Experienced with Zimbra email server administration (anti-spam/AV, TLS/DMARC) and OpenMRS on Ubuntu, including Tomcat/Java lifecycle tasks, MySQL/MariaDB operations, logs, and backups.
- Capable of developing Bash and Python scripts for automation, system optimization, and routine maintenance.
- Skilled in CCTV/NVR administration, storage management, backup tooling, restore testing, and maintaining disciplined documentation for operational reliability.
Added Advantage:
- Experience in systems/network administration in a production environment.
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