Human Capital Officer (HCO)

The Human Capital Officer (HCO) is responsible for driving the human resource functions within the organization, ensuring alignment with business goals through strategic workforce planning and compliance with labor laws. This role involves managing the full employee lifecycle from talent acquisition to succession planning, focusing on performance management using the Balanced Scorecard framework.

Key Responsibilities

• Talent Acquisition & Employee Integration: Own end-to-end recruitment aligned to workforce planning and ensure every employee is KPI’s-aligned to the Balanced Scorecard.
• Performance Management & Capability Tracking: Drive the full performance cycle (KPIs, quarterly reviews, annual appraisals, PIPs), and proactively flag underperformance risks before they impact results.
• Training, Learning & Development: Conduct annual and quarterly Training Needs Assessments, execute the learning calendar, coordinate development programs, and track measurable capability growth across teams.
• HR Policy, Compliance & Employee Relations: Ensure policy awareness and Labour Law compliance, maintain audit-ready documentation, and escalate compliance risks early.
• Employee Engagement, Culture & Welfare: Coordinate engagement initiatives, recognition cycles and drive structured action plans that strengthen morale, culture, and retention.
• Succession Planning & Skills Inventory Management: Maintain updated succession frameworks, track competencies, manage skills inventories, and strengthen internal mobility and organizational readiness.
• Leadership Support & Operational Continuity: Provide seamless continuity of the Human Capital function, represent the department when delegated, and ensure recruitment, performance, and compliance processes run without disruption.

Requirements and Qualifications

• Bachelor’s Degree in Human Resource Management
• CHRP Certification is mandatory
• Minimum 7 years progressive HR management experience in a 100+ employee organization
• Advanced IT proficiency across Microsoft Office, ATS platforms, Assessment Tools, BSC, and HRIS systems
• Proven analytical capability with the ability to translate HR data into actionable insights and strategic workforce recommendations

How to Apply

To apply, please send your application to career@metropol.co.ke with the subject line Human Capital Officer. The deadline for application is 25th March 2026.