This role is for a Hotel Desk Coordinator responsible for professionally managing and delivering high-quality, cost-effective, and seamless hotel accommodation solutions for corporate clients. The coordinator achieves this by negotiating competitive rates with hotels, coordinating accurate bookings, ensuring service excellence, and strengthening supplier partnerships—all while protecting the company’s profitability and brand reputation.
Key Responsibilities
- Manage end-to-end hotel accommodation services for corporate clients in accordance with approved travel policies and service level agreements (SLAs) / contracts.
- Coordinate hotel reservations, negotiations, and confirmations while ensuring cost efficiency, quality standards, and client preferences are met.
- Develop and maintain strategic relationships with hotel partners and accommodation suppliers to secure preferred rates and availability.
- Ensure accuracy and compliance of all booking details, including contracted rates, room allocations, billing instructions, and cancellation terms.
- Oversee amendments, re-bookings, and cancellations with minimal disruption to client travel plans.
- Issue booking confirmations, accommodation vouchers, and related documentation in a timely and professional manner.
- Maintain and regularly update hotel databases, rate agreements, and supplier records within company systems.
- Address client inquiries, service escalations, and accommodation-related issues promptly, ensuring effective service recovery.
- Collaborate closely with internal teams including air ticketing, operations, finance, and account management to deliver seamless travel solutions.
- Ensure adherence to company procedures, client contracts, and regulatory requirements.
- Monitor accommodation spend, identify cost-saving opportunities, and prepare management and client reports as required.
- Support after-hours or emergency accommodation arrangements in line with company policies.
Academic Qualifications and Experience Required
- Education: Diploma or Bachelor’s degree in Hospitality Management, Tourism Management, Travel & Leisure Management, Business Administration, or a related field.
- Experience: Minimum of 5 years’ relevant experience in hotel reservations, travel operations, hospitality coordination, or a similar role within a Travel Management Company, corporate travel agency, hotel reservations office, or hospitality environment.
- Technical Knowledge (Desirable): Training in Corporate Travel Management Systems, Customer Relationship Management (CRM) or Hotel Reservation Systems is desirable. Working knowledge of hotel reservation systems, corporate travel booking tools, and CRM platforms is desirable.
- Client Management: Experience handling corporate clients, negotiated hotel rates, and supplier relationships is highly preferred.
.png){kind=logo}