Head of IT Operations

The Head of IT Operations is responsible for leading the day-to-day delivery of global technology services at Plan International. This pivotal role ensures the stability, security, and efficiency of the entire IT infrastructure, enabling approximately 10,000 staff across multiple regions to connect, collaborate, and deliver programs focused on advancing children’s rights and equality for girls. The Head of IT Operations will oversee the global IT service desk, infrastructure operations, and service management processes, ensuring seamless support for enterprise applications such as SAP, HRIS, Sponsorship, and collaboration tools. The role includes managing a significant budget of approximately £3.5 million and leading a dispersed team of 10 across three time zones.

Key Responsibilities

• Oversee global IT infrastructure, including hosting, storage, network connectivity, and security.
• Lead the Global Service Desk and manage IT Service Management processes.
• Deliver infrastructure upgrades, migrations, and enhancements.
• Drive innovation, regulatory compliance, and cost efficiency.
• Represent Plan International in global forums (NetHope, UN Emergency Tech Cluster).

Candidate Profile and Requirements

We seek an experienced IT leader with a strong technical foundation and a proven ability to deliver results in complex, global environments. The requirements include:

• Deep knowledge of existing and emerging technologies and trends.
• Strong understanding of operational, business, and technical needs.
• A proven track record of delivering IT systems development and technology projects, including managing budgets and developing strong business cases.
• Extensive experience managing global IT infrastructure and ensuring 24/7 operations, with specific expertise in cloud hosting.
• Hands-on experience with cloud-based services and enterprise applications such as Microsoft SharePoint, Power BI, ERP systems (D365 and SAP), and HR platforms.
• Exposure to a wide range of technologies including SAP, Azure, AWS, Office365, and security solutions.
• Strong leadership and interpersonal skills, with proven experience managing dispersed teams and working effectively with third-party suppliers.
• Excellent financial acumen.
• Commitment to diversity, equity, and inclusion principles.