The Head Agency Development role at Prudential Life Assurance Kenya is crucial for driving the growth and performance of the company's agency distribution channel. The main objective is to drive sales growth, recruit and manage agency leaders, ensure operational efficiency in regional offices, and uphold high standards of business conduct and persistency.
Principle Accountabilities
- Recruit, supervise, and ensure the achievement of monthly sales plans for all Leaders and Development officers across all branches/regions.
- Oversee the overall management of various Agency offices in their regions, including HR Roles, risk management, and internal business processes within the unit.
- Implement agency Sales plans to achieve set targets and objectives.
- Drive Coaching and mentoring programs for Leaders, improving Team performance based on monthly score card results.
- Supervise the implementation of Leader Daily Vital Behaviours; Sales activation programs; and effective agency meetings.
- Lead monthly and quarterly reviews of Leaders and cascade the same skill to Leaders concerning their agents.
- Drive Brand consistency and maintain healthy business persistency.
- Focus on the growth of pay-points and check-off relationships, opening new markets, and deepening nesting strategies.
- Supervise business conversion, coordination of new business launching, and collections of new premiums.
- Develop and nurture the agents into team leaders and team leaders into Agency Supervisors.
- Oversee ‘Performance Improvement’ programs for non-performers per month.
- Consistently grow agents’ earnings as per target.
- Enforce agency standards, code of ethics, and discipline within the team leaders.
- Any other duties as may be assigned by the supervisor.
Reporting
- Provision of a weekly accurate reporting on all the key metrics and activities within teams and branches.
Core Competences and Qualifications
This role requires a blend of management expertise, deep industry knowledge, and strong interpersonal skills.
Qualifications & Experience:
- Bachelor’s degree from a recognized institution.
- Possession of a professional qualification in insurance or actively working towards attaining it.
- Minimum of 5 years of work experience in the insurance Industry.
- Sales experience in agency management or a related field.
Required Competencies:
- Stakeholder relationship management skills.
- People development skills.
- Organizational skills.
- Effective execution skills.
- Ability to successfully work in a high activity, fast-paced environment.
- Effective communication and interpersonal skills.
- Good track record of management skills.
- Good reporting skills.
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