Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow up on network extensions. Detect and give warning about dysfunctions of network elements.
Key Responsibilities
Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
Perform preventive routine maintenance to ensure consistent equipment and environs health checks.
Work in coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate and timely correction is achieved and that clears are confirmed and communicated as necessary.
Propose improvement actions of the network structure.
Accurately carry out preventive maintenance program and make reports on the same.
Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards and equipment factory specifications.
Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation.
Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.
Principal Outputs
Achievement of performance KPIs.
Ensure network availability of >99.60%.
Achieve 80% of TTs within SLA.
Ensure network quality with packet loss of <0.05%.
Achieve 90% of planned work first time.
Qualifications - Academic and Professional
Bachelor’s Degree in Telecommunication
Lean Six Sigma – Yellow belt
CCNA Certification
Valid Driving License
Experience
2 years’ experience in transmissions network maintenance.
Competencies
Technical Competencies
Network Management Systems
Radio rigging
Knowledge of GSM 2/3G/4G architecture
Good understanding of BSS/transmission technology
Microsoft Office
Customer focus
Planning and organizing
Troubleshooting
Functional Competencies
Team Work: Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility.
Innovation: Is eager to develop new ideas and concepts for identifying better solutions to current and future problems.
Managing Risks: Review calculated risks after considering the potential organisational and stakeholder concerns.
Analytical Thinking: Comprehend and identify patterns or connections between situations that are not obviously related.
How to Apply
Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as the subject of the email.
