Front Office/Guest Relations

We are seeking a qualified and passionate candidate to join our team as Front Office/Guest Relations. This is a pivotal full-time role located in Mombasa, central to ensuring every guest experiences the high standards of luxury and peace Sukoon Nyali Suites is known for.

Role Overview and Responsibilities

1. Guest Management: Managing guest check-ins and check-outs efficiently and courteously.
2. Inquiry Handling: Handling all guest inquiries, requests, and complaints promptly, professionally, and confidentially.
3. Reservations: Overseeing reservation management, room assignments, and maintaining accurate guest records.
4. Financials: Processing payments and managing the front office cash drawer responsibly.
5. Information Provider: Providing comprehensive information about the suites' facilities, services, and local attractions.
6. Coordination: Serving as a proactive liaison between guests and other hotel departments (Housekeeping, Food & Beverage, Wellness) to ensure seamless service quality.

Qualifications, Experience, and Skills

We are looking for individuals ready to excel and grow their career in the luxury hospitality sector.

Required Qualifications:

• Must possess a BA/BSc/HND qualification (Bachelor of Arts, Bachelor of Science, or Higher National Diploma) in Hospitality Management, Administration, or a related field.
• Demonstrated passion for customer service and the hospitality industry.

Desired Skills and Competencies:

• Exceptional verbal and written communication skills.
• A professional, welcoming appearance and demeanor.
• Proven skills in customer relationship management (CRM) and conflict resolution.
• Strong multitasking, organizational, and administrative abilities.