Front Office Coordinators (3 Positions) – Hospitality

Core Duties and Responsibilities

• Guest Reception: Welcome and receive guests courteously and professionally upon arrival.
• Arrival & Departure: Facilitate guest check-in and check-out processes in accordance with established front office procedures.
• Inquiry Management: Handle guest enquiries, requests, and concerns, escalating issues to management when necessary.
• Communication Hub: Manage incoming calls, emails, and front desk communication efficiently.
• Information Sharing: Provide accurate information regarding hotel services, facilities, and policies to guests.
• Departmental Coordination: Coordinate with housekeeping, security, and other departments to enhance the overall guest experience.
• Record Keeping: Maintain up-to-date guest records, reservations, and front office documentation.
• Facility Coordination: Assist with the scheduling and coordination of meeting rooms and other hotel facilities.
• Environment Maintenance: Ensure the reception and front office areas remain clean, organized, and presentable at all times.
• Administrative Support: Provide general administrative assistance related to front office operations.
• Logistical Assistance: Assist with transport arrangements and other guest services as required.
• Service Excellence: Uphold hotel service standards and operational guidelines.
• General Duties: Perform additional duties as assigned by management.

Job Specifications and Qualifications

• Education: A Diploma in Front Office, Hospitality Management, Business Administration, Communication, or a related field.
• Technical Skills: Proficiency in MS Office Suite.
• Experience: At least 2 years of relevant work experience.
• Sector Knowledge: Experience working in the hospitality industry will be considered a significant added advantage.

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Effective problem-solving abilities.
• Professional demeanor and strong interpersonal skills.

How to Apply

Interested and qualified candidates should forward their CV to careers@emergeegressconsulting.com using the position as the subject of the email.