Driver Guide

Key Responsibilities

Guest Experience & Guiding

• Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.
• Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.
• Personalize experiences according to guest interests, pace, age groups, and expectations.
• Anticipate guest needs and ensure comfort throughout journeys and activities.
• Create meaningful moments through storytelling, attentiveness, and emotional connection.
• Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.

Excursion Facilitation

• Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.
• Nature walks within Mount Kenya Forest.
• Guided walking tours within Mount Kenya Wildlife Conservancy.
• Bird walks and ecological experiences within the property.
• Mount Kenya Ceremony and cultural experiences.
• Sundowners, bush experiences, and bespoke guest itineraries.
• Airport transfers and inter-property journeys where required.

Safety & Operational Excellence

• Ensure the safety and wellbeing of guests at all times during excursions and transfers.
• Conduct vehicle inspections before and after each excursion.
• Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.
• Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.
• Respond calmly and effectively in emergency situations.
• Maintain accurate excursion logs, incident reports, and vehicle records.

Wildlife & Conservation Knowledge

• Demonstrate strong understanding of East African wildlife and behavior.
• Bird species and identification.
• Ecosystems and habitats.
• Conservation efforts and sustainability practices.
• Local culture, history, and heritage.
• Continuously develop knowledge through training, reading, and field exposure.
• Promote responsible tourism and conservation awareness among guests.

Additional Information & Benefits

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.