Head of Property Management - Premium Service Apartment & Hotel Operations

Key Responsibilities

Property & Hospitality Operations Oversight

• Supervise day-to-day property and hospitality operations.
• Monitor guest experience, service standards, and operational efficiency.
• Ensure readiness of serviced units, hotel facilities, and amenities.
• Identify service gaps and coordinate corrective actions.

Owner–Operator Coordination & Stakeholder Management

• Act as liaison between property owners and hotel operations.
• Facilitate communication and alignment across stakeholders.
• Coordinate operational meetings, reporting sessions, and reviews.
• Escalate operational, financial, and legal matters as needed.

Property Performance & Value Preservation

• Monitor occupancy, ADR, RevPAR, and revenue trends.
• Coordinate preventive and corrective maintenance programs.
• Recommend property improvements and service upgrades.
• Ensure long-term property standards and reputation are maintained.

Financial Oversight & Performance Monitoring

• Review operational and capital expenditure requests.
• Monitor expenses, profitability, and budget adherence.
• Ensure financial accountability and minimize revenue leakages.
• Provide summarized financial insights to executive leadership.

Client, Investor & Owner Relations

• Support unit handovers and onboarding into operations.
• Address owner concerns and service-related issues.
• Track owner sentiment and recurring complaints.
• Ensure smooth communication and satisfaction initiatives.

Pre-Opening, Handover & Launch Coordination

• Coordinate pre-opening readiness and launch activities.
• Ensure staffing, SOPs, and systems are operational before launch.
• Oversee unit handovers, snagging, and service readiness.
• Monitor timelines and dependencies for operational transition.

Compliance, Risk Management & Controls

• Ensure compliance with hospitality regulations and property laws.
• Maintain licenses, permits, and insurance requirements.
• Monitor operational risks and implement mitigation strategies.
• Support audits, inspections, and compliance reviews.

Executive Reporting

• Provide weekly and monthly executive summaries.
• Prepare property performance reports with insights and risks.
• Track operational, financial, and service metrics.
• Recommend improvements and cost-control measures.