Distribution Development Manager Role
The Distribution Development Manager is responsible for developing and operationalizing new sales and distribution channels while modernizing existing ones through automation and digitization. This role includes Product Ownership of the DMS Agile Squad to drive innovative distribution solutions. The Manager will lead the strategy and execution of commercialization actions for all new and underperforming sites to ensure they meet expected results. Collaboration with Sales, Marketing, and Operations teams is key to streamlining processes and strengthening the distribution ecosystem, with a strong emphasis on modernizing sales and distribution processes. The Manager will also track the impact of all actions and adapt strategies to changing market trends.
Key Accountabilities
- Design and implement operational plans for new airtime channels, driving modernization, efficiency, and alignment with Vodacom’s strategy.
- Maintain the Next Best Action (NBA) tool through the Agile Squad and continuously improve the tool to evolve and meet new market needs.
- Lead planning and execution of on-ground activities to ensure all new and underperforming sites meet expected results.
- Provide competitor insights, conduct performance evaluations, and deliver timely reports to support strategic decision-making.
Qualifications, Competencies, Knowledge & Experience
- Degree in Sales & Marketing/ Business Administration.
- Master’s degree in Business Administration (MBA) is an added advantage.
- In-depth knowledge of telecommunication industry trends, preferably commercially oriented.
- 5 years’ experience in leading operations teams (distribution or general service operations) in the mobile and/or in retail-intensive B2C industries, preferably with a significant service dimension.
- Computer literate - Microsoft Office, including Advanced/Intermediate Excel.
- Strong business finance and budget management skills with solid marketing acumen.
- Courage to challenge the status quo, overcome resistance, and drive change.
- Excellent communication, interpersonal, and presentation skills with a customer-centric mindset.
- Results-driven, proactive, and resilient under pressure with a strong “can-do” attitude.
- High ethical standards, integrity, and ability to manage confidential information.