The Data and Accountability Officer will be responsible for administering and maintaining HelpAge International's data systems, ensuring data quality, and managing accountability and feedback mechanisms across the organization's programs. This role involves data systems management, collection, quality assurance, reporting, visualization, accountability oversight, and capacity strengthening for staff and network members.
Responsibilities and Duties
1. Data Systems Management
- Administer and maintain the Digital MEAL System (DMS) and HelpAge CONNECT platform, ensuring data is up to date, accurate, and accessible.
- Coordinate global data submissions and updates, ensuring accuracy and accessibility across teams, in close collaboration with the Operations and IT support teams.
- Work with IT and technical teams to troubleshoot DMS and CONNECT related issues and contribute to system updates or improvements.
2. Data Collection and Quality Assurance
- Lead scheduled data collection cycles, working closely with programme and network members.
- Conduct data validation, cleaning, and quality assurance checks across datasets.
- Maintain alignment with HelpAge’s Global Impact Framework.
3. Reporting and Visualisation
- Collate and visualise data for key organisational outputs, including the Annual Report and Learning Report.
- Create dashboards and analytics reports for internal use and external communications.
- Support the Global Impact Advisor in analysing trends and performance across programmes and strategic priorities.
4. Accountability and Feedback
- Manage the day-to-day operation of HelpAge’s digital feedback and accountability tools, including the DMS and CONNECT systems.
- Ensure feedback and complaints are logged, tracked, and addressed in a timely and transparent manner by the relevant teams.
- Maintain accurate records of feedback trends and support regular reporting to inform programme and organisational learning.
- Collaborate with the MEAL Officer and relevant teams to ensure system-generated insights contribute to continuous improvement.
- Support HelpAge’s commitment to accountability by reinforcing clear, accessible, and responsive feedback channels for stakeholders and older people.
- Champion accountability practices internally and with network members.
5. Capacity Strengthening
- Provide technical support and training to staff and network members on data management, reporting standards, and accountability practices.
- Assist teams and network members in the collection and reporting of monitoring data, ensuring alignment with HelpAge’s Impact Framework.
- Maintain a central repository of MEAL tools, guidance, and learning resources.
- Support documentation of case studies, lessons learned, and good practices based on data analysis.
- Contribute to learning sessions and working groups to share evidence-based insights.
Skills and Experience Required
Essential Qualifications and Experience:
- Qualification: BA/BSc/HND.
- Proven experience in data management, MEAL, or information systems.
- Strong technical knowledge of data platforms (e.g., Power BI, DHIS2, Kobo, Excel).
- Demonstrated experience in data quality assurance and validation.
- Familiarity with accountability and community feedback principles.
- Experience with global or networked civil society organisations.
- Understanding of humanitarian or development programming.
- Experience working with networks, alliances, or consortiums.
- Fluency in one or more languages relevant to HelpAge’s regional presence (e.g., Spanish, Arabic).
- Excellent understanding of accountability and community feedback principles.
- Excellent communication and facilitation skills.
- Flexibility to work across different time zones.
- Demonstrated understanding of and a commitment to the principles of Partner Led Programming is essential.
