Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
Role Overview
The IT Technician is responsible for providing technical support to end-users, maintaining IT systems, and ensuring the smooth operation of hardware, software, and network components. The role includes troubleshooting, installations, configurations, and responding to service requests within defined SLAs.
Responsibilities
End-User Support
Provide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and other peripherals.
Respond to service desk tickets, diagnose issues, and ensure timely resolution.
Assist users with software installations, updates, and access issues (email, applications, VPN, etc.).
Hardware & Software Maintenance
Install, configure, and maintain operating systems (Windows).
Perform routine hardware checks, repairs, and upgrades.
Ensure licensed software is properly deployed and updated.
Network Support
Support basic network troubleshooting (Wi-Fi, LAN, switches, cabling).
Assist with network device setup such as access points, routers, and VoIP phones.
Security & Compliance
Ensure antivirus, patches, and security updates are applied.
Follow company IT security standards and data protection regulations.
Report any security incidents immediately.
Systems & Administration Assistance
Assist with Active Directory tasks (password resets and group assignments).
Support Office 365 / Microsoft 365 environments.
Help with backups and data recovery procedures when required.
Asset & Inventory Management
Maintain an up-to-date inventory of IT equipment and accessories.
Prepare and configure devices for new employees (onboarding).
Handle equipment returns and cleanup for departing employees (offboarding).
Documentation
Update and maintain support documentation and knowledge base articles.
Record all work done in the ticketing system accurately.
Requirements
Required Skills & Competencies
Strong troubleshooting and problem-solving skills.
Good knowledge of Windows Servers and Backup software (Veeam and Veritas beneficial).
Understanding of basic networking (IP, DHCP, DNS).
Familiarity with Microsoft 365 administration.
Ability to communicate clearly with technical and non-technical users.
Customer-service-oriented and able to work under pressure.
Qualifications & Experience
IT Diploma, A+, N+, or equivalent technical certifications.
1–3 years of experience in a similar IT support role.
Experience with ticketing systems (Jira, ServiceNow, Freshservice, etc.) is advantageous.
Knowledge of basic server environments is a plus.
How to Apply
Interested and qualified candidates should visit the Aramex careers portal at careers.aramex.com or use the direct application link provided: Apply Now.
