Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.
Role Overview
This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.
Key Responsibilities
Build and maintain relationships with customers and transporters.
Achieve high customer service and proper transporter management.
Manage customer transactions including trips and after-sale service.
Coordinate and oversee the shipment of goods from shippers to customers.
Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations.
Optimize transportation routes to minimize costs and maximize efficiency.
Communicate effectively and efficiently with customers, transporters and team members.
Implement process improvements to enhance operations.
Identify and fix operational issues as they arise.
Address general customer requests.
Maintaining exemplary operational records.
Qualifications and Experience
University degree level education with up to 2 years’ post university work experience (start-up experience is a plus).
At least 2 years of work experience post-graduation.
Longevity of service in past roles.
Transferable experience from past roles.
Strong preference for candidates who have worked in service and hospitality industries.
Skills and Attributes
High degree of professionalism and extreme attention to detail.
Excellent verbal and written communication skills.
Good mathematical skills.
Good coordination and logistics handling.
Good administrative and organization skills.
Strong forward planning and interpersonal skills.
High emotional intelligence.
Physical Demands & Work Environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously.
Flexibility to work evenings, weekends and public holidays.
Intermittent travel is required.
How to Apply
Interested and qualified candidates should apply online by visiting the Senga Technologies application portal at https://www.myjobmag.co.ke/apply-now/1205495. Only applications submitted via the application link will be considered. We do not accept or respond to job enquiries or applications sent via email or other channels. Applications are reviewed on a rolling basis.
How to Apply
Interested and qualified candidates should apply via the provided application link: https://www.myjobmag.co.ke/apply-now/1205495. Please note that only applications submitted via this link will be considered. The company does not accept applications via email. Applications are reviewed on a rolling basis.
