Customer Service Associate

Adept Systems is seeking a Customer Service Associate to manage the end-to-end Order-to-Cash cycle and maintain strong business relationships. The role involves acting as a link between customers, dispatch teams, and sales to ensure efficient order processing and dispute resolution. This position is ideal for a proactive individual with experience in manufacturing or construction sectors and a strong technical interest.\n\n### Key Responsibilities\n* Efficiently manage the end-to-end Order-to-Cash cycle using ERP systems.\n* Build and maintain long-term B2B relationships with developers and distributors.\n* Work closely with dispatch teams to minimize lead times and ensure delivery efficiency.\n* Handle and resolve customer disputes regarding product weight, quality, and delivery.\n* Conduct daily calls to retailers for order generation and sales growth.\n\n### Requirements and Qualifications\n* Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.\n* A professional certificate or background in Civil Engineering or Building Construction is highly preferred.\n* 1–2 years of experience in customer service or sales, preferably in the manufacturing or construction industry.\n* Proficiency in ERP systems, excellent communication skills for B2B engagement, and basic technical knowledge of construction materials.\n\n### How to Apply\nInterested and qualified candidates should apply online via the application portal at . Ensure your application highlights your relevant experience in sales or manufacturing.