In this Customer Experience Trainee position at DHL, you will be responsible for supporting the customer service department in maintaining high standards of excellence. This role is designed for individuals looking to build a career in logistics and customer management. You will assist in administering customer service plans and programs, providing administrative support for initiatives, and ensuring superior service delivery to enhance customer satisfaction. This role involves day-to-day handling of customer processes in alignment with global and regional standards.
Key Responsibilities
Administer customer service plans and programs to ensure effective execution.
Provide administrative support for customer service initiatives and activities to provide superior services.
Utilize standard global/regional processes and procedures in day-to-day operations to maximize effectiveness.
Document the costs of various initiatives to support prioritization of spending and resource allocation.
Respond to customer inquiries, orders, service needs, and complaints, or direct them to appropriate sales or technical representatives.
Identify and highlight issues for the continuous improvement of call center processes and systems.
Maintain up-to-date knowledge of the company's products and services.
Build and develop professional relationships with allocated customers.
Stakeholder Engagement
Communicate facts, policies, and practices related to the job area clearly to stakeholders.
Support and interact primarily with colleagues within your own sub-function.
Develop a network of contacts to build organizational, product, and market knowledge.
Qualifications and Experience
Education: Bachelor’s Degree or an equivalent qualification/experience.
Experience: Less than 2 years of relevant experience.
What We Offer
Opportunities in a global company where you can contribute your ideas and skills.
Potential for further career development.
Competitive salary.
How to Apply
Interested and qualified candidates should apply through the official DHL careers portal. Click the link provided in the application section to navigate to the careers site and submit your application.
How to Apply
Interested and qualified? Go to DHL on careers.dhl.com to apply. Ensure you complete your profile on the destination portal to successfully submit your application.
