Our client, a 4-star hotel, is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assisting clients, and managing reservations on behalf of the company. The role requires individuals who can provide exceptional service and maintain efficient front-office operations.
Core Duties and Responsibilities
Welcome guests, process check-ins/check-outs, and verify identities and payment methods.
Manage bookings via phone, email, or walk-ins, and keep the Property Management System (PMS) up to date.
Handle guest complaints with empathy and find quick solutions.
Provide local recommendations for dining, transport, and sightseeing.
Process payments and ensure the cash drawer balances at the end of the shift.
Relay messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
Any other relevant duties as assigned.
Job Specifications and Qualifications
Diploma in Business Administration, Communication, Tourism, Hospitality or related field.
At least 2 years’ relevant work experience in a similar setting.
Proficiency in MS Office Suite & CRM tools.
Key Competencies
Good communication skills (written and verbal).
Active Listening skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong organizational skills.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.
