The Customer Care Assistant I is an officer within the National Quality Control Laboratory (NQCL), a State Corporation under the Ministry of Health responsible for the quality control of medicines. This role operates under the guidance of a senior officer and is pivotal in managing the laboratory's public-facing operations, ensuring a professional and efficient environment for all visitors and stakeholders.
Responsibilities and Duties
Operating the customer care desks to provide assistance and information.
Ensuring customers provide feedback either manually or electronically to maintain service standards.
Attending to the reception telephone line and routing calls appropriately.
Receiving and ushering guests to their designated offices.
Maintaining daily records of customer details and inquiries.
Facilitating the organization and coordination of corporate events.
Qualifications and Requirements
Cumulative service period of six (6) years’ relevant experience, three (3) of which must have been at the grade of Customer Care Assistant II or in a comparable position.
Diploma in Customer Care, Communication, Public Relations, Journalism, Media, or an equivalent qualification from a recognized institution.
Proficiency in computer applications.
How to Apply
Interested applicants must submit both hard copy and soft copy (PDF format) applications by 17:00 hrs on 14th April, 2026. Required documents include a copy of the National ID, a duly signed application letter, a Curriculum Vitae (CV), and copies of relevant academic and professional certificates.
Hard Copy Submission:
Deliver in a sealed envelope marked "Confidential" with the job reference number NQCL NO.21/2026 to:
Ag. Chief Executive Officer
National Quality Control Laboratory
University of Nairobi
School of Pharmacy Building 2nd Floor – Kenyatta National Hospital
P.O. Box 29726 – 00100
NAIROBI
Interested applicants must submit both hard copy and soft copy (PDF format) applications. Applications must be submitted by 17:00 hrs on 14th April, 2026. Required Documents: Copy of National ID, signed application letter, CV, and copies of academic/professional certificates.
Hard Copy Delivery:
Deliver to: Ag. Chief Executive Officer, National Quality Control Laboratory, University of Nairobi, School of Pharmacy Building 2nd Floor – Kenyatta National Hospital, P.O. Box 29726 – 00100, NAIROBI. (Marked 'Confidential' with Ref: NQCL NO.21/2026).
