The Credit Recovery Officer will be responsible for routine calling and engaging of customers who fall into arrears, tracking of clients’ comments and commitments made to regularize their loan accounts and recover money through funds transfer to respective settlement accounts that have fallen due to achieve zero migration of their portfolio to NPL. The incumbent will execute loan recovery activities within assigned business offices / portfolios and ensure that the advised recovery target is achieved.
Duties and Responsibilities
Actively monitor the performance of loans and recommend proactive measures based on observations to reduce the likelihood of loans transitioning from performing to non-performing status.
Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
Daily telephone calls and client visits (on a need basis) to follow up on payments.
Demand and enforce repayment of the assigned portfolio and achieve set targets.
Negotiating with clients and coming up with suitable exit strategies of the allocated book.
Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
Prepare and present reports on recovery performance and strategies to senior management.
Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank. Report and monitor all risks associated with debt recovery.
Collaborate with legal and compliance teams to ensure adherence to relevant laws and regulations during the recovery process.
Maintain strong relationships with external partners, including collection agencies and legal advisors.
Monitor and enhance recovery processes, ensuring best practices and continuous improvement.
Minimum Qualification and Experience Required
At least 5 years’ experience in Banking operations with exposure to credit functions.
University degree in a Business-related field from a recognized institution.
Excellent communication and negotiation skills.
Good understanding of credit risk assessment, collections and recovery practices.
Good relationship management skills.
Strong analytical and numerical skills.
Good knowledge of Microsoft Excel and other spreadsheet/database applications.
