Reporting to the Credit Collection Manager, the Credit Collections Associate will ensure that all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions. The role's primary goal is to prevent loss to the business due to non-repayment by maintaining a healthy portfolio and resolving customer issues effectively.
Key Responsibilities
Portfolio Monitoring: Monitor and manage the PayG portfolio within the 1–90 days arrears bucket, identifying delinquency trends and escalating potential risk exposures to support effective portfolio control.
Customer Engagement: Conduct customer follow-ups through telephone calls and field visits (where necessary) to secure repayments and negotiate structured repayment plans in line with credit policy.
Arrears Management: Ensure effective early arrears management to maintain Portfolio at Risk (PAR) within approved thresholds and improve churn rates and cure rates.
Field Escalation: Escalate delinquent accounts to Field Officers for prompt on-ground follow-up and resolution, ensuring timely intervention on high-risk and priority cases.
Issue Resolution: Drive timely resolution of client-related issues, including negotiation of repayment agreements, processing of insurance claims, handling rescheduling requests, and coordinating after-sales support.
Activity Scheduling: Support scheduling and prioritization of collection activities to maximize productivity and recovery performance across assigned portfolios.
Reporting: Generate weekly arrears, compliance, risk, and recovery performance reports to support management decision-making and ensure adherence to internal credit policies.
Other Duties: Perform any other duties within the scope of this position as assigned by the Credit Collections Manager.
Qualifications and Experience
Education: Diploma or Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
Experience:
1-2 years' experience in credit collection or a similar role.
At least 2-3 years of practical experience in a debt collection and recovery environment (Lending and recovery).
Industry Knowledge: Deep understanding of the financial services, Micro Finance, and consumer lending sectors is a must.
Technical Skills: Proficiency in GSuite and Microsoft Office; knowledge of credit management and banking is an added advantage.
Required Skills and Attributes
Excellent interpersonal and leadership skills.
Strong organizational skills with the ability to meet strict deadlines.
Sound verbal communication skills including the ability to negotiate respectfully and assertively.
High level of accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Commitment to service excellence and willingness to work extended hours when required.
How to Apply
Interested and qualified candidates should apply online through the SunCulture careers page on Freshteam. Visit https://sunculture.freshteam.com or use the following direct link: Apply Here.
